Shipping Info - Cavender's (2024)

Last updated: December 21, 2023

This Shipping Policy describes shipping methods available, delivery timelines, applicable fees and guidelines for receiving and returning items purchased on Cavender’s online store or mobile apps (collectively the “Services”).

1. Available Shipping Options & Fees

Cavender’s offers a range of shipping methods and carriers described below. Rates displayed during checkout represent the cost to ship merchandise to one central address under one order. Use caution when accumulating multiple items from different product pages assuming it is a single order, as more expensive oversized/overweight item rates may overwrite discounted shipping promotions applied earlier.

Economy Shipping

  • Fee: $7.95 per order
  • Transit Time: 7-14 business days
  • Details: Non-expedited ground delivery shipped via USPS from our Texas warehouse

Standard Shipping

  • Fee: $12.95 per order
  • Transit Time: 3-7 business days
  • Details: Faster shipping for orders needing quicker delivery shipped via UPS or FedEx Ground

2nd Day Air

  • Fee: $17.95 per order
  • Transit Time: 2 business days
  • Details: Expedited major metro delivery shipped via UPS/FedEx express services

Next Day Air

  • Fee: $25.95 per order
  • Transit Time: Next business day
  • Details: For rush orders placed by 2PM CST shipped via UPS/FedEx overnight services

Pick Up In Store

  • Fee: Free
  • Transit Time: Varies by location
  • Details: Skip home delivery by selecting this option to retrieve online orders from a Cavender’s retail store of choice

Alaska & Hawaii

  • Fee: Quoted during checkout
  • Transit Time: 5-10+ days
  • Details: We ship to AK/HI via USPS Priority at actual shipping cost due to remote destination

Military APO/FPO

  • Fee: $20.95 flat rate
  • Transit Time: 10-25 days
  • Details: Expedited military mail services used for APO/FPO boxes

International Shipping

  • Not available at this time

2. Order Processing Time

Orders placed Monday-Friday by 2:00PM CST will typically ship same day or next business day via the shipping service selected during checkout. Weekend orders and those placed on holidays ship next business day. Large order volumes may add 1-2 processing days.

Rush processing upgrades like Next Day Air place orders ahead in fulfillment queues. Scheduled product release and replenishment dates also impact fulfillment timeframes. Inventory sells quickly so items may be backordered adding days/weeks to delivery.

You will receive order shipment confirmation emails containing carrier tracking links to monitor delivery status once parcels ship from our warehouse.

3. Shipping Carriers

Cavender’s leverages reputable national and regional freight carriers for order deliveries based on the shipping speed selected. Routing through USPS, UPS or FedEx networks is determined based on cost efficiency, delivery reliability, insurance and related factors. Candidates include:

  • USPS
  • UPS
  • FedEx Express
  • FedEx Ground
  • OnTrac

Tracking information relayed post-purchase will specify the carrier and links to track shipment status. Delivery exceptions may substitute different carriers than originally identified.

4. Delivery Signature Not Required

Unless expressly requested or containing high value merchandise, Cavender’s shipments do not require a signature upon delivery in order to ease customer receiving process.

Drivers have discretion leaving parcels unattended or with neighbors/mailrooms based on safety. We encourage promptly retrieving deliveries once “out for delivery” notifications are received to lower risk of weather damage or theft.

5. Delivery Attempts & Redirects

If delivery to the original shipping address fails after three attempts, carriers return-to-sender at which point we process refunds minus non-refundable original shipping fees. Re-sending to corrected addresses incurs full shipping charges again for customer account.

Some carrier delivery exceptions allow self-service redirects to alternate valid addresses if you will be traveling before receipt.

    6. Order Inspection Upon Receipt

    Carefully check delivered orders before carrier departure and note any missing, damaged or inaccurate items on paperwork for claims. Retain all packaging materials. If safe to do so, photograph shipping box damage, product defects apparent upon unpacking that conflict with expected new merchandise quality or other related delivery issues should disputes arise later.

    Contact Cavender’s Customer Care team immediately so we can begin working on solutions for refunds, replacements or exchanges. Delayed inspection past carrier release may forfeit certain remedy options.

    **7. Return Shipping Refund Eligibility **

    Customers fully pay return shipping on orders with no product defects unless the reason for return resulted from a Cavender’s error like shipping incorrect items or sizes. See the full Return Policy for other refund details.

    In scenarios where Cavender’s covers return shipping costs, only Economy Shipping fees will be reimbursed unless faster services were expressly mandated by a Customer Care agent. Keep return shipping receipts for submittal.

    8. Risk of Loss

    Cavender’s responsibility ends once parcels are confirmed delivered by carriers to the original address supplied without notation of damage or refusal. We cannot guarantee safety of packages left unattended beyond the initial drop-off.

    If tracking shows delivered but you cannot locate parcels, first confirm neighbors/mailrooms before submitting lost claims. Check bushes, blocked doorways or attempted concealment locations dragging deliveries out of sight.

    While extremely rare, internal theft by apartment office staff, doormen or housecleaners occasionally occurs. We recommend installing security cameras covering front door areas as added protection.

    9. Insurance & Loss Claims

    Standard shipping via USPS includes $100 of loss/damage coverage at no extra charge. Additional postal insurance up to $5,000 in declared value can be purchased for 0.8% of total insured cost per parcel.

    UPS and FedEx automatically insure packages up to $100 in value at no extra cost covering loss/damage. Enhanced protection up to $50,000 can be purchased for 1-2% of insured amount.

    Filing claims requires documented proof of value for lost/damaged contents. Retain receipts showing prices paid. Insurance liability is limited to covering replacement product costs excluding taxes or fees.

    We will work diligently alongside carriers to investigate and resolve issues to determine fault and responsible parties for reimbursem*nt. False reporting carries severe penalties so accurately provide circ*mstances surrounding delivery problems.

    10. Severe Weather Delays

    Inclement weather inevitably causes shipping and delivery delays at times for safety reasons. Winter storms, hurricanes or extreme heat prompts cautions slowing transit systems. Flooding can destroy packages and block passage through affected regions.

    Carriers issue service alerts on their websites listing zip codes suffering major service impacts. If your area suffers logistics interruptions, delivery dates get re-estimated accordingly. Monitoring maps can guide realistic expectations.

    11. Holiday Cutoff Dates

    High package volumes cause earlier order cutoffs prior to major holidays to reach delivery windows so plan seasonally popular purchases far in advance.

    Shipments become increasingly delayed closer to peaks like Christmas, Hanukkah, Easter and Mother’s Day as carriers strain near capacity to clear backlogs.

    Check Cavender’s website banners or social alerts highlighting last order dates to receive items by certain holidays accounting for extra transit buffer given uncertainties.

    12. Order Splitting & Charges

    Large orders containing different shipping eligibility items may automatically split across multiple boxes to optimize delivery efficiency allowing faster transit of in-stock merchandise instead of holding the full shipment.

    Pre-payments during checkout won’t exceed the estimated amount quoted for entire original cart total. However added transit time often results from splitting so adjustments occasionally increase shipping fees assessed to account for added overhead.

    Split shipments retain associated tracking numbers for each package. Monitoring delivery progress requires tracking multiple parcels across your order then recombining received contents.

    13. Shipping to Multiple Addresses

    Single orders cannot ship merchandise to different destinations under one transaction due to complications processing payments, returns and order tracking across locations.

    Workaround options include:

    1. Place separate orders for each address avoiding cart combining
    2. Select “Pick Up In Store” shipping during checkout then visit locations personally to retrieve specifics items preferred going to alternate addresses
    3. Place the order to one central address then personally repackage contents for forwarding on to other recipients

    14. Border Taxes & Duties

    Import taxes, customs clearance paperwork, bonded warehouse storage fees apply when receiving foreign shipments. Cavender’s cannot control extra costs levied by customs authorities inspecting parcels entering their jurisdictions.

    Understand import regulations and coordinate any special import license paperwork required beforehand if ordering merchandise from sellers located globally. Personal shipments claiming exemption face interception without formal entry approval.

    Cavender’s exclusively ships from domestic U.S. warehouses so taxes or bonds don’t apply for delivery within all 50 states. Sales tax according to destination state laws still apply during checkout where required.

    15. Shipping Policy Updates

    Cavender’s reserves right to edit Shipping Policy terms at any time to reflect business process improvements around freight handling. We encourage customers review our website periodically for latest information governing purchase transportation and delivery from Cavender’s.

    For customer service assistance regarding any facet of your shipping experience with Cavender’s, please contact our Support team via:

    • Email:customerservice@cavenderboots.com
    • Phone: 1-800-555-1234
    • Internet Help Desk:www.cavenderboots.com/support

    Our representatives work to speedily resolve any issues so you can get back to enjoying shopping with Cavender’s!

    Shipping Info - Cavender's (2024)

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